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Wednesday, May 19, 2021

Always Pan from Our Place Updated Review

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I thought I would write an update on my Always Pan from Our Place. I think I have recommended this pan to a lot of people, but mostly in person. I have friends who have come over for dinner or vice versa and I brag about this pan. BUT after having it for 5 months, it wasn't as good as it was when I first got it. 


Our Place Always Pan

When I first received the pan, I used it pretty much anytime I cooked. I followed the instructions on only using a sponge or the pad that came with it to clean it. I never cooked anything at high heat as most recipes only call for medium high at most. I never used anything else other than the bamboo scraper/spoon/spatula that came with it. I always let my pan cool completely before washing it. I even made my husband follow these instructions when he used it to cook eggs. 

But after time went on, things would stick more when cooking them. I couldn't just wipe things out on only one side of the pan. I even tried the letting it sit in water overnight. But within the last month, it just got worse and worst. And the stains went "deeper and deeper". See below. I have a friend who has had it as long as me, maybe even a bit longer and it hasn't happened to hers. 

Always Pan - Our Place

Always Pan - Our Place

I had gone over the 100 day return policy, so I wrote them describing what happened, sent some pictures and asked if they could do anything since I loved the pan. And you know what...they have some pretty amazing customer service. 

First they gave me some tips. They gave me ways to clean it (boil some water, let it cool slightly and then use the scrubber provided to get the stains and food off or let it soak overnight), and tips for only using "good" oils like EVOO, avocado oil, coconut oil, etc., which I only use those oils.

Once I told them that I had already done those things, then they started the process of an exchange. I gave them my address, color of choice (I changed to charcoal this time) and the order number again, so that everything is under one "order". Then they sent me a shipping label to send back the item and now I wait for my new one to arrive and then package my old one in that box and send it back. 

So fingers are crossed that this new one holds up since this is a great pan (overall).

I wanted to give an honest update on this pan as I like to hear updates on loved products and things that just didn't work. 

UPDATE: I got my new pan in 2 days. And here she is...

Always Pan

14 comments :

  1. I am glad that they had great customer service and replaced the pan for you! I had seen so many people sharing this pan and it was all over instagram before Christmas...but I decided to ask for a Calphalon instead because I wanted something a little bigger. I have had it since Christmas, use it every day, and it still looks like the day I got it. I hope that you just got a lemon and that your new one lasts longer! I will say, the always pan is a very pretty one.

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    1. I really hope so too. At least I got another and if it only lasts 5 months, then at least it wasn't a bust then. I just hope the first was a lemon as you said.

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  2. Amen for great customer service! That’s the way it should be everywhere! The new pan looks great and I hope it’s perfect for you with no problems!

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    1. I sure hope so too. And yes to having good customer service everywhere. It is the simple things.

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  3. I've heard such good things about this pan! Thank goodness for great customer service!

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    1. It is a great pan, and I am happy that I got $50 off of it when I bought it. But I am also glad for great customer service and another new pan! Let's hope this one works even better.

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  4. So pretty. Yay for great customer service.

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  5. Great customer service makes ALL the difference!!!

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  6. What awesome customer service! I love reading honest reviews - good or bad - because they help shape my purchases. Thank you for sharing!

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    1. I totally agree. That is why I wanted to give an update. I want honest reviews too. I am more likely to buy something that way.

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  7. Such a shame that your pan didn't last as long as your friends, but it's nice that they were able to send you a replacement! I hope that this one lasts longer for you! :)

    Hope you're having a great week :)

    Away From The Blue

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    1. Me too. They have great customer service though and that helps. I hope this one lasts longer for sure. Have a wonderful weekend!

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