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I thought I would write an update on my Always Pan from Our Place. I think I have recommended this pan to a lot of people, but mostly in person. I have friends who have come over for dinner or vice versa and I brag about this pan. BUT after having it for 5 months, it wasn't as good as it was when I first got it.
When I first received the pan, I used it pretty much anytime I cooked. I followed the instructions on only using a sponge or the pad that came with it to clean it. I never cooked anything at high heat as most recipes only call for medium high at most. I never used anything else other than the bamboo scraper/spoon/spatula that came with it. I always let my pan cool completely before washing it. I even made my husband follow these instructions when he used it to cook eggs.
But after time went on, things would stick more when cooking them. I couldn't just wipe things out on only one side of the pan. I even tried the letting it sit in water overnight. But within the last month, it just got worse and worst. And the stains went "deeper and deeper". See below. I have a friend who has had it as long as me, maybe even a bit longer and it hasn't happened to hers.
I had gone over the 100 day return policy, so I wrote them describing what happened, sent some pictures and asked if they could do anything since I loved the pan. And you know what...they have some pretty amazing customer service.
First they gave me some tips. They gave me ways to clean it (boil some water, let it cool slightly and then use the scrubber provided to get the stains and food off or let it soak overnight), and tips for only using "good" oils like EVOO, avocado oil, coconut oil, etc., which I only use those oils.
Once I told them that I had already done those things, then they started the process of an exchange. I gave them my address, color of choice (I changed to charcoal this time) and the order number again, so that everything is under one "order". Then they sent me a shipping label to send back the item and now I wait for my new one to arrive and then package my old one in that box and send it back.
So fingers are crossed that this new one holds up since this is a great pan (overall).
I wanted to give an honest update on this pan as I like to hear updates on loved products and things that just didn't work.
UPDATE: I got my new pan in 2 days. And here she is...

















































